I can then take that forward to the Global FCA Management Group and push them for a fix.Ĭome Monday I plan on visiting my dealer and have a chat with the service manager to see if they've attempted to download a map update yet. As a start, I need to establish evidence of communcation and a failure on the local FCA Customer Support group to generate a solution. Now, the question becomes if the person who reads it actually has a functional grasp of the issue at hand, and doesn't come back with the 'must be the infotainment system malfunctioning' nonsense. I sent a detailed email to the Canadian FCA customer support team outlining what we're running into. but helped me feel like I was trying to progress something. lolįor what it's worth, and by that, I mean it was likely a waste of ten minutes of my life. One of the benefits of being retired is that I've got a lot of time to put towards making this happen, and a week from now, it could may well become a crusade. But I'm like a rabid pit bull with a beef bone, and I will be the biggest PITA for them (and I don't mean unleavened bread) until I have resolution to the issue. I am trying to be optimistic, and yes, there are a lot of maybe's involved. I'm hoping I didn't flush my money down the toilet by buying the 3 year extension to the subscription. AnClar, I'd be lying if I said this current situation we're dealing with didn't concern me.
